Privacy Policy
1. Controller
The controller responsible for processing personal data on this website is:
Sascha Thon
KALBO
Hohenfelder Allee 3
22087 Hamburg, Germany
Email: order@wearkalbo.com
2. Hosting
This website is hosted in secure data centers. When you access this website, technical information may be processed automatically. This may include your IP address, browser type, operating system, referrer URL, date and time of access and server log information. This processing is carried out for the secure, stable and efficient operation of the website (Art. 6(1)(f) GDPR).
3. Orders and WooCommerce
When you place an order or preorder through our online shop, we process the personal data required to process and fulfil your order. This may include: Name, Billing address, Shipping address, Email address, Telephone number (where provided), Products ordered, Order value, Payment status, and Shipping information.
The legal basis for processing data required for the performance of a contract is Art. 6(1)(b) GDPR. Where processing is required to comply with statutory accounting, tax or commercial retention obligations, the legal basis is Art. 6(1)(c) GDPR.
4. Customer Accounts
If you create a customer account, we process the information you provide in order to provide and manage your account and make future orders easier. The legal basis is Art. 6(1)(b) GDPR. You may request deletion of your customer account at any time, subject to statutory retention obligations.
5. Payment Processing
When you select a payment method, the data required to process the payment may be transmitted to the relevant payment provider. We offer payment methods including Stripe (Credit/Debit Card, Klarna, Apple Pay), PayPal, and direct SEPA Bank Transfer. The legal basis for payment processing is Art. 6(1)(b) GDPR.
6. Contact
If you contact us by email or through our contact form, we process the information you provide in order to respond to your enquiry. The legal basis is Art. 6(1)(b) GDPR where your enquiry relates to a contract or potential contract. For other enquiries, processing is based on Art. 6(1)(f) GDPR and our legitimate interest in responding to customer and business enquiries.
7. Newsletter
If you subscribe to the KALBO newsletter, we process your email address in order to send you news, product announcements and other KALBO updates. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR. You may withdraw your consent at any time by using the unsubscribe link in any newsletter or by contacting us at order@wearkalbo.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
8. Cookies and Similar Technologies (§ 25 TDDDG)
We use technologies that are strictly necessary for the operation of this website and online shop. With your consent, we may also use optional analytics and marketing technologies. Where consent is required, optional technologies are activated only after you have given your consent. You can change or withdraw your consent at any time through the Cookie Settings link on our website.
9. Analytics
Where enabled and consented to, we may use analytics services to understand how visitors use our website. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR.
10. Marketing Technologies
Where enabled and consented to, we may use conversion measurement technologies. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR.
11. Social Media
Our website contains links to our social media profiles, including Instagram. If you follow an external social media link, the privacy policy of the respective platform applies. Instagram is operated by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.
12. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected or for as long as required by statutory retention obligations. Order and accounting information may be retained for the periods required under applicable German tax (AO) and commercial law (HGB).
13. Your Rights Under GDPR
Under the GDPR, you have the right to request access to your personal data (Art. 15 GDPR), request rectification (Art. 16 GDPR), request erasure (Art. 17 GDPR), request restriction of processing (Art. 18 GDPR), object to processing (Art. 21 GDPR), receive data portability (Art. 20 GDPR), and withdraw consent at any time.
To exercise your rights, contact: Sascha Thon, KALBO, Hohenfelder Allee 3, 22087 Hamburg, Germany, Email: order@wearkalbo.com.
14. Supervisory Authority
You have the right to lodge a complaint with a competent data protection supervisory authority (e.g. Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit).